Windows Help
Settings, updates, confusing behavior, desktop problems, user questions, and general Windows troubleshooting.
Computer help & troubleshooting
When the computer isn't doing what you need it to do
Get practical help with setup, software, printers, email, files, backups, internet problems, and the everyday computer issues that are hard to untangle alone.
No diagnosis required
You can describe the problem in plain English
You do not need to know whether the cause is Windows, the printer driver, the network, the browser, the software, or something else. Tell Paul what you expected to happen and what actually happened.
Some problems can be fixed remotely. Others make more sense as an in-home appointment. If you're unsure which to choose, contact Paul before booking.
Common computer help
Problems, setup tasks, and things that just need to work
Software Installation & Setup
Install applications, configure programs, and work through setup problems or confusing options.
Printer Help
Set up printers, troubleshoot connection and printing problems, and make sense of common printer issues.
Email Help
Set up email, troubleshoot sending or receiving problems, work with attachments, and organize mail.
Internet & Wi-Fi
Work through connection problems, browser issues, wireless setup, and everyday internet questions.
Files & Folder Organization
Find missing files, create a sensible folder system, clean up clutter, and understand where things are stored.
Photo Organization
Move, locate, sort, and organize digital photos so they are easier to find and protect.
Backups & File Transfers
Copy important files, move data between computers, and create a more reliable backup routine.
New Computer Setup
Configure a new machine, install software, set up email and printers, move files, and make it feel familiar.
Microsoft Word & Excel Help
Get unstuck on a document or spreadsheet when you need help accomplishing a specific task.
Remote Computer Help
Many software, email, file, and settings issues can be handled without an in-home visit.
General Troubleshooting
If the issue doesn't fit neatly into a category, that's fine. Start by describing what isn't working.
How the appointment works
Solve the problem without making the explanation harder than the problem
- Explain what is happening.What were you trying to do? What changed? What message or behavior are you seeing?
- Work through likely causes.Paul checks the relevant settings, software, devices, or connections methodically.
- Fix or configure what can be resolved.The goal is a working system, not merely a technical diagnosis.
- Understand what matters next.If there are follow-up steps or habits that can prevent the problem from returning, Paul explains them clearly.
Appointment options
In-home or remote computer help
In-home computer help
$90/hour
Best for hands-on setup, local devices, printers, home-network situations, and issues that make more sense to address at the computer's location.
Additional full hours: $76.50 each.
Check availabilityRemote computer help
$70/hour
Often ideal for software, settings, email, files, browser questions, and other problems that can be handled over a remote session.
Additional full hours: $59.50 each.
Check availabilityBefore you book
Computer help questions
What if I don't know what is causing the problem?
That's normal. Describe the symptoms and what you were trying to do. Troubleshooting the cause is part of the appointment.
How do I know whether to book in-home or remote help?
Software, email, settings, files, and many Windows issues can often be handled remotely. Hardware connections, local devices, printers, or home-network issues may be better in person. Contact Paul if you're unsure.
Can you help set up a brand-new computer?
Yes. New computer setup can include software, email, printers, preferences, file transfer, organization, and helping you learn where things are on the new system.
Should I send passwords through the contact form?
No. Never send passwords, account numbers, or other sensitive credentials through the website contact form.
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